This policy explains how subscriptions, cancellations, and refunds work for MarketMaster.dev (the "Service"), operated by Decent4 ("we", "us", "our"). It supplements Section 6 of our Terms of Service.
Paid plans are sold as recurring subscriptions (monthly or annual). Your plan renews automatically at the end of each billing period at the then-current price until you cancel. We email a receipt for each charge.
You can cancel at any time from your account page (Manage billing), which opens the Stripe customer portal. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for, and you keep access until then. Cancelling does not, by itself, trigger a refund of the current period.
Except where a refund is required by applicable law, subscription fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or features you did not use.
We may, at our discretion, grant a refund — for example for a duplicate charge, a clear billing error, or a service problem we cannot resolve. To request one, contact us (below) with your account email and the reason; approved refunds are processed by Stripe back to your original payment method.
Nothing in this policy limits any non-waivable refund or cancellation rights you have under the law of your country or region (for example, statutory withdrawal/"cooling-off" rights for consumers in the EU and UK). Where such rights apply, they prevail over the "non-refundable" rule above.
The Service is subscription-only: generating packages requires an active paid plan, and you are billed when you subscribe. There is no free tier or trial.
If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Payment disputes are handled through Stripe's dispute tools.
Decent4 — [email protected]